LiteVPN: VPN and SSL FAQ
Service Requirements:
A modern windows, MAC, or Linux PC, no extra software is needed
Any Internet Connection such as broadband (cable, DSL) or ISP dialup connection.
What does it cost?
VPN accounts are subscription based and cost $9.95/month for basic and 19.95 for
premium accounts. We accept Credit Cards and all accounts are created
manually after rigorous fraud checks.
Q: What's the difference between LiteVPN basic and LiteVPN premium? Which one
should I buy?
A: LiteVPN basic uses PPTP which is built in to most Operating systems. LiteVPN
premium uses a client application that utilizes SSL technology to
connect to the internet. SSL is harder to block and is a alternative solution
for ISP's that block PPTP and other protocols and applications. In most
situations LiteVPN basic will be sufficient however, Customer can upgrade to
LiteVPN premium for additional protection and peace of mind.
Q: How does it work?
A: You use a VPN client to create a secure tunnel to its VPN Servers. Once
connected, all of your traffic is encrypted. It no longer matters where you are
using the internet from, no one will be able to spy on where you are going or
what you are doing.
Q: Will VPN slow down my system or internet connection?
A: No, with our high speed servers you won't notice any slowness.
Q: Do I need an internet connection to use your service?
A: Yes, you need a regular internet connection to be able to use VPN service.
Q: Will my VPN connection be faster than my internet connection?
A: No, your speeds are limited by the size of your internet connection..
Q: Do you offer trial accounts?
A: No, we do not offer trial accounts for security reasons.
Q: What ports should be open on firewall/router for it to work?
A: No ports should be open, however your ISP must allow GRE protocol for LiteVPN
basic. Most ISPs allow the protocols needed for all of our VPN packages. LiteVPN
premium is harder to black and in most cases you won't experience any problems
connecting to our VPN server from any location, please
contact us if you do.
Q: Does it also protect other protocols like ICQ, Mail or FTP.
A: Once you are connected to our VPN servers, all programs use an encrypted
tunnel, which protects everything that accesses the internet on your
computer.
Q: What can I do if my provider blocked my VPN?
Q: What can I do if I need even more security and flexibility and better level
of encryption.
A: In such cases customers are encouraged to upgrade to LiteVPN premium. This
package works with any internet connection and offers the highest level of
encryption. For more information please clock here.
Q: Can I connect to my account from more than one computer?
A: Yes, with our service you can use it from as many different devices as you
want. However, we only allow one simultaneous connection. Therefore, make
sure you logoff your original session before you use it from another location.
Q: I want to use your service, what Operating Systems (OS) do you support ?
A: We support computers running windows 98, windows 2000, Windows XP and Vista,
and also Mac OSX.
Q: How do you protect my identity when I surf the web through your secure
servers ?
A: We protect your identity by replacing your real IP address with one of ours.
Can I chat or use instant message programs while I'm using your VPN service ?
A: Absolutely. You can use any chat program such as AIM, icq, irc, play online
games, view newsgroups, and much more.
Q: Which VPN protocols does your network support ?
A: We support both PPTP 128-bit encrypted (Point-To-Point Tunnel Protocol) and
SSL 256-bit encrypted VPN.
Q: Can I access your secure network while I am travelling ?
A: Yes, you can our secure network from anywhere in the world, as long as you
have internet access.
Q: Will my Internet Service Provider (ISP) or my company know where I have been
surfing when I'm using your service ?
A: No. All your ISP or your company will see on their server logs is that you
are connected to one of our servers. The internet sites you have been visiting
will not show on their logs. And as the connection between your computer and our
network is encrypted, they will have no knowledge of what you are looking at.
Q: How is it possible that others can eavesdrop my wireless internet connection
while I am surfing in a public wireless hot-spot ?
A: Typically, the wireless connection between your laptop computer and a public
hotspot Wireless Access Point (WPA), such as those found in airports, hotels,
schools, fast food restaurants and coffee shops, etc., are not encrypted.
Although the wireless connection between your laptop and a WPA can be protected
by enabling the built-in encryption on the connection, a typical connection on a
public WPA is not encryption enabled, as they are a free access service, and the
establishment offering the free service wants to ensure trouble free connections
for all their customers. This means anyone's computer equipped with a wireless
modem (and with the appropriate software) in your vicinity can eavesdrop the
wireless connection. They can see what you are doing.
Q: My internet access is being censored, can I bypass the censorship with your
service ?
A: As long as you have internet access, you will be able to use our service to
bypass any censorship and site blocking imposed on you by various entities.
Q: Error 800 ? Unable to establish the VPN connection
A: The VPN server may be un-reachable, or security parameters may not be
configured properly for this connection.
Check the VPN settings from the LiteVPN.com connection properties. If this still
does not work, please open a support ticket.
Q: I paid for the service. Where is my account?
A: You should get your account within 2 (two) business days. This is to insure
that all orders are genuine We may require additional documentation for
questionable orders.
Q: I can't connect to the VPN server.
A: You need to make sure that your account is not logged in at another location.
IF this is not the case, please open a support ticket at
http://litevpn.com/support.html
